Customer Communications & Transparency 012021-2

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Customer Communications & Transparency  

2 CA Drinking Water Contact Hours awarded.

Outside of operations, communication and transparency are the two foremost relevant issues when running a water system. Without these collaborating factors, consumer confidence can lessen or be lost, resulting in problems or potential break-down of a system.

Participants will learn:

• How to build a functional communication structure

• How to maintain financial and operational transparency

• Community involvement best practices

• How to maintain good customer correspondence

• Ways to keep customer confidence

The recommended audience includes anyone that sets or manages policies, operates a water system, or interacts with the public or customers regarding a water system.

Certificates for contact hours are available through your profile.

Contact Hours have been approved for the Registered Environmental Health Specialist program.

Please click here for January -June 2021 brochure. 

For questions on registration contact registration@rcac.org or Training Dept. at 916-447-9832 x 1429.

^{©2021. This document was prepared using funds under Agreement 18-019-550 with the California State Water Resources Control Board; the total Agreement is for $3,971,380 and will produce multiple documents and training events over the span of the multi-year contract.}