Balancing Customer Needs: System Capacity & Regulatory Expectations (Nevada Hybrid) 121725

Balancing Customer Needs: System Capacity & Regulatory Expectations

Accreditation:

6 Nevada Drinking Water Contact Hours awarded

Certificates will be available through your profile.

Date & Time:

The Balancing Customer Needs: System Capacity & Regulatory Expectations is a hybrid training that will be held on the following date and time:

December 17 | 8:30 AM - 3:30 PM 

This training is being held in the Pacific Time Zone.

Description:

Register here

Successful utilities must balance customer expectations, system capacity, and regulatory requirements. This training provides practical strategies for evaluating competing priorities and making informed decisions that support long-term sustainability. Participants will explore how to align system limitations with community needs while preparing for growth and changing regulations.

Participants will learn:

·       How to explain the relationship between customer needs, system capacity and compliance 

·       To identify approaches to balance affordability, service quality and regulatory obligations

·        How to use system data and customer feedback to guide decision-making 

·        How to strengthen communication skills for discussing system challenges with customers and stakeholders

Operators, system managers, board members and financial managers. 

Location:

This training will be hosted online on GoToTraining and will be hosted at the following address:

City of Henderson Water Pollution Control Facility - White Sands room
450 East Galleria Drive (Gate 2)
Henderson, Nevada 89011

Click here for Google map directions.

Scholarship & Fees:

Balancing Customer Needs: System Capacity & Regulatory Expectations is a free training to attend.

Registration:

Please register on this page to attend the training.

To receive contact hours for the online training, each person must be registered with their own email address. An evaluation at the end of the training is also required.

Are you attending as a group, but not watching from your own computer?

If you'll be joining the online training as part of a group (watching from the same computer), each group member must still be individually registered and complete the Group Attendance Form before the training begins. This ensures everyone receives proper credit.

Group Attendance Form: 

http://www.events.rcac.org/Forms.asp?MODE=NEW&Forms_FormTypeID=-3245

For registration questions, contact:

RCAC Events
registration@rcac.org
(888) 401-8299 

By registering for an RCAC event, you acknowledge and agree to abide by the code of conduct set forth by RCAC for training participants, which is available here RCAC Training Code of Conduct.  Please read the code of conduct carefully before proceeding with the registration process.  

Funding for this project or program was provided by the Nevada Division of Environmental Protection and if applicable the U.S. Environmental Protection Agency.

RCAC is an equal opportunity provider, employer, and lender.