Customer Communications & Transparency (California) 061423-10

Customer Communications & Transparency

Accreditation:

2 California Drinking Water Contact Hours awarded 

Contact hours have been approved for the Registered Environmental Health Specialist Program. 

Certificates will be available through your profile.

Date & Time:

The Customer Communications & Transparency training will be held on the following date & time:

June 14 | 10:00AM-12:00PM 

This training is being held in Pacific Time. 

Description: 

Outside of operations, communication & transparency are arguably the two most important issues when running a water system. If the customers are not happy, you will not be happy! Without these collaborating factors, consumer confidence can lessen or be lost. Lack of customer support of a public water system will damage morale & could result in potential problems in a system. This workshop will strengthen your relationship with your customers by learning how other water systems communicate & remain transparent with their customers through newsletters, websites, public meetings & outreach.

Participants will learn:

·        How to build a functional communication structure

·        How to maintain financial & operational transparency 

·        Community involvement best practices

·        How to maintain good customer correspondence

·        Guidance to maintain customer confidence in your water system

Board Basics Series: The recommended audience includes board members, general managers, financial managers, & operators.

This training will be hosted online on GoToTraining. 

Scholarship & Fees:

Customer Communications & Transparency is a free training. 

Registration:

In order to receive contact hours for online workshops, each person must be registered with their own email address & complete an online evaluation at the end of the training.

Are you attending as a group, but not watching from your own computer?

Attendees do not need to participate from their own computer/device for the online trainings, but will need to complete an evaluation to receive credit. Your group leader will need to inform RCAC (registration@rcac.org) about attendees who will view sessions as a group prior to session start. Please note that sign-in sheets NO LONGER validate attendance at online workshops.

For event content questions, contact:
John Hamner
jhamner@rcac.org
(707) 277-0420

For registration questions, contact:
RCAC Events
registration@rcac.org
(916) 447-9832 ext. 1429

Funding for this project has been provided in full or in part under the Safe & Affordable Funding for Equity & Resiliency (SAFER) Drinking Water Program through an agreement with the State Water Resources Control Board. The contents of this document do not necessarily reflect the views & policies of the foregoing, nor does mention of trade names or commercial products constitute endorsement or recommendation for use.